Website Terms and Conditions

1. About these terms

This website is operated by Norfolk Electrical Activities Pty Ltd, trading as Norfolk Electrical Activities. Norfolk Electrical Activities is a Queensland electrical, solar and battery services business. In these Terms and Conditions, “we,” “us” and “our” refer to Norfolk Electrical Activities Pty Ltd, trading as Norfolk Electrical Activities.

These Terms and Conditions apply when a person:

• Accesses or uses www.norfolk-electrical.com.au
• Submits an enquiry
• Uploads information or files
• Uses the website’s forms or features
• Relies on information presented through the website

By using the website, the user agrees to these Terms and Conditions. A person who does not agree with these terms should not use the website.

If a customer requests or purchases services, the following may also apply: a written quotation, a proposal, a scope of works, payment terms, a booking agreement, a service agreement, an installation agreement, or product or manufacturer warranty terms.

If there is an inconsistency concerning the actual work, the later and more specific written service document will prevail to the extent of that inconsistency. Nothing in these website terms removes rights that cannot lawfully be excluded.

2. Website information is general

Website content is provided as general information only. It does not constitute site-specific electrical, engineering, structural, financial, legal, energy-market or investment advice, or professional advice for a particular property.

Solar output, battery performance, electricity savings, payback periods, rebates and system suitability may depend on:

• Site conditions
• System design
• Electricity usage
• Electricity tariffs
• Weather
• Shading
• Roof orientation
• Equipment
• Export limits
• Network approvals
• Government schemes
• Installation conditions
• Other variables outside our control

Website content is not a substitute for a property-specific assessment and written quotation. We take reasonable care when preparing website content, but we do not promise that every item of information is complete, current, error-free, suitable for every property, or suitable for every customer’s circumstances. We may update, correct or remove website content without notice.

3. Electrical safety and emergencies

Do not use the website to diagnose electrical faults or perform electrical work. Electrical work must be performed by appropriately licensed persons. Users must not touch exposed wiring, damaged electrical equipment, unsafe switchboards, damaged solar components, damaged batteries, or equipment that may be energised or unsafe.

For an immediate danger, fire, electric shock or life-threatening emergency, call 000 and follow the directions of emergency services. Customers may also need to contact their electricity distributor for supply emergencies. Website enquiries are not monitored as an emergency service.

4. Enquiries, estimates and quotations

Submitting an enquiry does not create a contract, does not require us to accept the work, does not confirm a booking, and does not guarantee that the requested service is available.

Any price, range, saving, rebate or timeline shown on the website is indicative unless confirmed in a written quotation. A quotation may be subject to:

• Site inspection
• Property access
• System design
• Switchboard requirements
• Network requirements
• Engineering requirements
• Structural considerations
• Roof and shading conditions
• Equipment availability
• Government or network approvals
• Information supplied by the customer
• Assumptions stated in the quotation

A contract for services is formed only when we provide a written offer or quotation, the customer accepts it in the required manner, any required deposit is paid, and any other stated acceptance conditions are satisfied.

We may correct a genuine clerical or calculation error before the quotation is accepted. After acceptance, changes to the scope, price, equipment or timing must be managed under the applicable quotation or service agreement and Australian Consumer Law.

5. Solar, battery and network matters

Solar and battery projects may depend on electricity-distributor requirements, electricity-retailer requirements, export limits, meter changes, network approvals, government programs, rebate eligibility, certificate eligibility, manufacturer requirements, internet connectivity and third-party approvals. Unless expressly included in writing, we do not control those third parties.

We do not guarantee:

• Network approval
• Export approval or export capacity
• A particular electricity tariff
• Government rebate availability
• Government processing times
• Meter-installation timing
• Certificate eligibility
• A specific level of solar production
• A specific level of battery performance
• A specific electricity-bill reduction
• A specific payback period
• A financial return

Any performance estimate must be based on stated assumptions and must not be presented as a guaranteed result. Actual generation, storage, consumption and savings may vary. Product substitutions may only be made consistently with the accepted quotation, service documents, customer approval requirements and applicable law.

6. Customer responsibilities

When using the website or requesting services, a customer must:

• Provide accurate, current and complete information
• Correct material errors or changes promptly
• Have authority to request access, inspection or work at the property
• Obtain owner approval where required
• Obtain body-corporate approval where required
• Provide safe and reasonable property access
• Tell us about known access restrictions
• Tell us about known electrical hazards
• Tell us about known asbestos
• Tell us about fragile roofing
• Tell us about concealed services
• Tell us about structural concerns
• Tell us about other relevant site conditions
• Follow reasonable safety directions
• Avoid uploading unlawful or malicious material
• Avoid providing misleading information
• Avoid uploading material that infringes another person’s rights
• Keep independent copies of important documents
• Not rely on the website as permanent document storage

7. Bookings, access and delays

A requested appointment is not confirmed until we accept it. A customer who needs to reschedule or cancel should contact us as early as reasonably possible. Any call-out, cancellation, access or delay charge must be disclosed in the applicable quotation or booking terms, be lawful, and be reasonable in the circumstances.

We will use reasonable efforts to meet agreed timing. Timing may be affected by unsafe conditions, weather, equipment or supplier delays, network processing, government processing, hidden site conditions, property-access issues, customer-requested changes, or events beyond our reasonable control.

We will communicate material delays and work with the customer toward a reasonable solution. Nothing in this section removes rights that cannot lawfully be excluded.

8. Consumer guarantees and warranties

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Services must be provided with due care and skill, fit for any disclosed purpose that we agree to meet, and supplied within a reasonable time where no time is fixed.

Goods may also carry non-excludable consumer guarantees, including requirements concerning acceptable quality, fitness for disclosed purpose, correspondence with description, and other guarantees provided by law.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, statutory right, legal remedy, or liability that cannot lawfully be excluded, restricted or modified.

Manufacturer warranties and any express workmanship warranty are additional to Australian Consumer Law rights. Manufacturer warranties do not replace Australian Consumer Law rights. Project-specific warranty terms, exclusions and claim procedures should be set out in the applicable quotation, the applicable service or installation agreement, warranty documentation, or manufacturer materials.

9. Website availability and security

We may suspend, restrict or change the website for maintenance, security, updates, technical issues or operational reasons. We do not guarantee uninterrupted website access, and we do not guarantee that the website will be free from every error, defect, virus, malicious component or technical interruption.

Users are responsible for maintaining suitable device security, keeping software current, using appropriate antivirus and security controls, and independently backing up submitted or downloaded information.

10. Acceptable use

A user must not:

• Use the website unlawfully
• Use the website fraudulently
• Use the website in a way that may harm a person, system or property
• Interfere with website security
• Interfere with website availability
• Interfere with forms, accounts, servers or networks
• Introduce malware or malicious code
• Scrape the website at an unreasonable scale
• Attempt unauthorised access
• Impersonate another person
• Submit information without authority
• Upload misleading or unlawful content
• Copy or republish website content except as permitted by law
• Commercially exploit website content without written consent

We may restrict access where reasonably necessary to protect the website, website users, our systems, our business, customers or third parties.

11. Intellectual property

Unless otherwise stated, we or our licensors own the website and its written content, graphics, branding, photographs, videos, layout, design elements and other original materials.

We grant users a limited, revocable, non-exclusive and non-transferable licence to view and use the website for personal purposes, internal business purposes, considering our services, or requesting or receiving our services.

Third-party names, product names, logos and manufacturer materials remain the property of their respective owners.

12. Third-party links and services

The website may contain links to manufacturers, booking providers, payment providers, finance providers, electricity retailers, electricity distributors, government programs, social-media platforms and other third-party websites and services. Links are provided for convenience and do not necessarily imply endorsement.

Third parties control their own content, availability, products and services, decisions, terms and conditions, privacy practices and security practices. Users should review the relevant third-party information before relying on or using a third-party service.

13. Liability

To the maximum extent permitted by law, we are not responsible for loss caused solely by a user’s unlawful use of the website, a user’s failure to follow clear safety directions, third-party content outside our reasonable control, or third-party services outside our reasonable control.

We do not exclude liability for our negligence, breach of contract, breach of consumer guarantees, fraud, wilful misconduct, or liability that cannot lawfully be excluded.

Where the law permits liability to be limited, any limitation must be no broader than is lawful and reasonable in the circumstances. Different liability arrangements may apply to contracted services under the applicable quotation or service agreement. Those arrangements remain subject to non-excludable legal rights.

14. Privacy

Our Privacy Policy explains how we handle personal information collected through the website and our services. By submitting information through the website, a user acknowledges the Privacy Policy. A user must have appropriate authority before providing another person’s personal information.

15. Complaints and disputes

A person with a concern should first contact Norfolk Electrical Activities using the verified details displayed on the website. The person should provide enough information for us to investigate the issue. We will attempt to resolve complaints promptly and in good faith.

If a dispute is not resolved, the customer may have rights to contact or use:

• The Office of Fair Trading Queensland
• The Australian Competition and Consumer Commission
• The Queensland Building and Construction Commission where relevant
• An electrical-safety regulator
• An energy regulator
• A privacy regulator
• The Queensland Civil and Administrative Tribunal
• A court with jurisdiction

Nothing in this clause prevents either party from seeking urgent legal relief, exercising a statutory right, or using an applicable regulatory complaint process.

16. Governing law

These Terms and Conditions are governed by the laws of Queensland and the applicable laws of Australia. Subject to any non-excludable right to bring a claim elsewhere, the courts and tribunals of Queensland have jurisdiction.

If part of these Terms and Conditions is invalid or unenforceable, it should be read down where possible. The remaining provisions will continue to operate.

17. Changes to these terms

We may update these Terms and Conditions for future website use by publishing a revised version with a new effective date. Changes do not retrospectively alter an accepted quotation, scope of works, service agreement or installation agreement.

An existing agreement may only be changed where the parties agree, the applicable agreement permits the change, or the change is otherwise permitted by law.

18. Contact us

For questions about these Terms and Conditions, contact: